Reporting and appeals

Draft — pending legal review. This page is a working draft for Firgie's invite-only beta and may change before it is final. It isn't legal advice.

If someone is in immediate danger, call 911 first.

How to report

Email abuse@firgie.com. Every record page also has a “Report this record” link, and every publication link has a “Report link” next to it. Please include:

• the record ID (frg_… for a registration, mt_… for a match page);
• the link, if you're reporting a publication link;
• what's wrong.

Child sexual abuse material: don't send us the material. Send the record ID only. You can also report directly to the NCMEC CyberTipline at report.cybertip.org.

What happens next

Firgie is a small beta run by a small team, so these are our honest targets, not guarantees:

• Suspected child sexual abuse material, a credible threat to someone's life, or intimate images shared without consent: we acknowledge within 4 hours during our working hours (12 hours at worst) and act within 4 hours after that.
• Other illegal content, harassment or malicious links: we reply within 1 business day and decide within 3.
• Rights disputes, mistakes and other questions: we reply within 2 business days and decide within 5.

Rights disputes

Firgie doesn't decide who owns a video. If ownership of a registered video is contested, we can mark the record as disputed while the people involved sort it out.

Appeals

If we refused, removed, withheld or suspended something of yours, you can appeal by emailing abuse@firgie.com within 30 days of the decision. We decide within 10 business days. During the beta, the same small team that made the decision may also review the appeal.